Guest Relation Coordinator

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10, Mar, 2019

Guest Relation Coordinator

Location: Sheikh Zayed – 6 October – Galleria40 Mall

Job Type: Full-time Working Hours: 8hrs – Shift basis Days off: 1 day rotational

Job Responsibilities:

  • Welcoming guests in a friendly and professional way
  • Addressing and escalating customer complaints
  • Providing information about facilities, programs and other services
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards Job Requirements:
  • 0-2 years of experience or Undergraduate
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy  A customer-oriented and professional attitude
  • Outstanding communication abilities
  • Excellent organizational and time-management skills

Send updated CV with recent photo at rania_gamal@rayacorp.com , tasneem_zahran@rayacorp.com mention the job title in the subject

If you are interested, please send your CV to the mentioned-above email as we don't receive CVs for the internship jobs on the Recruitment Website.