Location: Sheikh Zayed – 6 October – Galleria40 Mall
Job Type: Full-time Working Hours: 8hrs – Shift basis Days off: 1 day rotational
Job Responsibilities:
- Welcoming guests in a friendly and professional way
- Addressing and escalating customer complaints
- Providing information about facilities, programs and other services
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards Job Requirements:
- 0-2 years of experience or Undergraduate
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy A customer-oriented and professional attitude
- Outstanding communication abilities
- Excellent organizational and time-management skills
Send updated CV with recent photo at rania_gamal@rayacorp.com , tasneem_zahran@rayacorp.com mention the job title in the subject
If you are interested, please send your CV to the mentioned-above email as we don't receive CVs for the internship jobs on the Recruitment Website.